COOKIE POLICY
Entrivo
Version: 2026-10-19 · Effective date: 19 October 2026
1. Data controller
- Data controller: Jonatan Tejedera Neri
- Tax ID (NIF): 45787738M
- Trading name: Entrivo
- Professional address: Sant Climent de Llobregat, Barcelona, Spain
- Email: info@entrivo.es
2. What cookies are
A cookie is a small file that a website stores on your device when you visit it. This policy also covers equivalent technologies that store or retrieve information from your device, such as browser local storage (localStorage), even where these are not technically cookies.
Their use is governed by article 22.2 of Spanish Act 34/2002 (LSSI-CE) and, where personal data is processed, by Regulation (EU) 2016/679 (GDPR) and Spanish Organic Act 3/2018 (LOPDGDD).
3. Cookies we use
Analytics, functional and advertising cookies are not installed until you give your consent. If you reject them or make no choice, only strictly necessary cookies are used.
| Cookie | Owner | Purpose | Duration | Category |
|---|---|---|---|---|
| entrivo_cookie_consent | Entrivo (first party) | Stores your decision about cookie categories so we do not have to ask again on every visit. | 6 months | Strictly necessary |
| _ga | Google Ireland Limited (third party) | Distinguishes unique users in aggregate for audience measurement with Google Analytics 4. | 2 years | Analytics |
| _ga_ZNR9MHBD1J | Google Ireland Limited (third party) | Keeps the Google Analytics 4 session state for the Entrivo property. | 2 years | Analytics |
| _gcl_au | Google Ireland Limited (third party) | Links your visit to Google Ads conversion measurement so we can tell whether a demo request came from an ad. | 90 days | Advertising |
| _gcl_aw / _gcl_gb | Google Ireland Limited (third party) | Stores the ad click identifier (gclid, gbraid or wbraid) you arrived with, to attribute the demo request to the campaign. | 90 days | Advertising |
| Cookies on Google domains (e.g. google.com, doubleclick.net) | Google Ireland Limited (third party) | Google may read or set cookies on its own domains when recording the conversion. They are managed by Google and we cannot delete them from this site; you can remove them from your browser or at myadcenter.google.com. | As set by Google | Advertising |
| crisp-client/session/<id> | Crisp IM SARL (third party) | Identifies your support-chat conversation so the thread is not lost across pages or visits. | 6 months | Functional |
| crisp-client/... (local storage) | Crisp IM SARL (third party) | Chat widget state (unread messages, open or closed). Not a cookie, but it is also stored on your device and requires the same consent. | Until browser storage is cleared | Functional |
4. Categories
- Strictly necessary. Required for the site to work and to remember your own cookie decision. They are exempt from consent and cannot be disabled.
- Analytics. Google Analytics 4. They let us see in aggregate which pages are visited and how people reach them, so we can improve the site. They require your consent.
- Functional. Crisp. They enable the support chat and keep your conversation thread. They require your consent; without them the chat does not load.
- Advertising. Google Ads. We use them solely to measure the conversions of our campaigns, that is, whether a demo request came from one of our ads. They require your consent. If you reject them, nothing is sent to Google Ads.
We do not use cookies for ad personalisation, remarketing or commercial profiling, and we do not share the resulting data with third parties for such purposes. Even if you accept advertising cookies, we do not allow Google to use your visit to personalise ads.
5. Third parties and international transfers
Third-party cookies are set by their respective providers, which act as controllers or processors depending on the case and may process data outside the European Economic Area, relying on the safeguards provided for by the GDPR (adequacy decisions, standard contractual clauses or the EU-U.S. Data Privacy Framework):
- Google Ireland Limited (Google Analytics 4 and Google Ads) — privacy policy · business data use
- Crisp IM SARL (support chat) — privacy policy
WhatsApp button. It is a direct link to WhatsApp: it does not load third-party code or set cookies on this site, so it does not require consent. Clicking it takes you to WhatsApp (WhatsApp Ireland Limited, Meta group), which applies its own privacy and cookie policies. If you have accepted analytics cookies, we record in aggregate that the button was clicked.
6. Managing or withdrawing your consent
You can change your decision at any time, as easily as you gave it. When you withdraw a consent you had already given, we delete the associated cookies and reload the page so that any running scripts are stopped.
You can also block or delete cookies from your browser settings (Chrome, Firefox, Safari, Edge). Note that blocking cookies indiscriminately may affect how parts of the site work.
7. Personal data and your rights
The processing of any personal data obtained through cookies is described in our Privacy Policy. You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to info@entrivo.es, and lodge a complaint with the Spanish Data Protection Agency (aepd.es).
8. Changes
This policy may be updated if the cookies used or the applicable legislation change. Where a change affects the purposes you consented to, we will ask for your consent again.