PRIVACY POLICY

Entrivo

Last updated: February 2026

1. Data controller

  • Controller: Entrivo (Self-employed)
  • Trading name: Entrivo
  • Country: Spain
  • Contact email: info@entrivo.es

Hereafter, "Entrivo" or "the Platform".

2. Personal data we process

Entrivo may process the following categories of data:

2.1 Identification data

  • Full name
  • Email address
  • Account identifiers

2.2 Platform usage data

  • Bookings and sessions
  • Packages purchased
  • Activity history within the app

2.3 Payment data

  • Entrivo does not store bank or card data.
  • Payments are processed exclusively by Stripe.
  • For Coaches, Stripe may request additional data (e.g. tax or bank details) to comply with its legal obligations (KYC/AML).

3. Purposes of processing

We process personal data to:

  • Manage registration and use of the Platform
  • Facilitate the relationship between Coaches and Clients
  • Manage bookings, sessions and packages
  • Enable payments via Stripe Connect Express
  • Comply with legal obligations
  • Respond to enquiries or requests

4. Legal basis for processing

The legal bases are:

  • Performance of a contract (use of the Platform)
  • User consent, where applicable
  • Compliance with legal obligations
  • Legitimate interest in improving the service and ensuring security

5. Payments and Stripe Connect (key clause)

Entrivo uses Stripe Connect Express as an external payment service provider.

By making a payment or registering as a Coach, the user agrees that:

  • Their personal and payment data will be processed by Stripe in accordance with its Privacy Policy
  • Stripe acts as an independent controller of such data
  • Entrivo does not have access to full payment data

More information: https://stripe.com/privacy

6. Recipients of data

Data may be disclosed to:

  • Stripe, Inc. (payment processing)
  • Technology providers necessary for the operation of the Platform
  • Public authorities where required by law

No data is transferred for commercial purposes.

7. International transfers

Stripe may carry out international data transfers, applying standard contractual clauses or other mechanisms approved under the GDPR.

8. Data retention

Data will be retained:

  • While a contractual relationship exists
  • As long as necessary to comply with legal obligations
  • Until the user requests erasure, where applicable

9. User rights

The user may exercise the rights of:

  • Access
  • Rectification
  • Erasure
  • Objection
  • Restriction
  • Data portability

By sending a request to info@entrivo.es, together with proof of identity.

You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

10. Security

Entrivo applies appropriate technical and organisational measures to ensure the security and confidentiality of personal data.

11. Changes to this policy

  • Entrivo reserves the right to modify this Privacy Policy.
  • Changes will be published on the Platform.

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