PRIVACY POLICY

Entrivo

Version: 2026-07-23 · Effective date: 23 July 2026

1. Data controller

  • Data controller: Jonatan Tejedera Neri
  • Trading name: Entrivo
  • Tax ID (NIF): 45787738M
  • Professional address: Sant Climent de Llobregat, Barcelona, Spain
  • Email: privacidad@entrivo.es

Hereafter, "Entrivo" or "the Platform".

2. Personal data we process

Entrivo may process the following categories of data:

2.1 Identification and contact data

  • Full name
  • Email address
  • Phone number, where provided
  • Profile photograph, where provided
  • Account identifiers

2.2 Platform usage data

  • Bookings and sessions
  • Packages purchased
  • Activity history within the app
  • Staff data, roles and permissions
  • Invitations and operational communications
  • Billing and subscription data

2.3 Notifications

  • Notification preferences and device token for push notifications

2.4 Payment data

  • Entrivo does not store bank or card data.
  • Payments are processed exclusively by Stripe.
  • Identifiers and status of operations managed by Stripe
  • For Coaches, Stripe may request additional data (e.g. tax or bank details) to comply with its legal obligations (KYC/AML).

2.5 Technical and security data

  • IP address
  • Device identifiers
  • Technical and access logs
  • Acceptance of Platform legal documents

2.6 Electronic acceptance evidence

When a user accepts Entrivo legal documents or contractual documents configured by a Coach, Entrivo may log evidence of that acceptance, including:

  • User, document and accepted version identifiers
  • Date and time of acceptance
  • Application or channel used (web or app)
  • Available technical metadata (for example, hashed IP address and user-agent)
  • Cryptographic hash (SHA-256) of the accepted document content
  • Handwritten signature image, only where required by the Coach and provided by the user
  • Versioned PDF documents uploaded by the Coach and stored privately

3. Purposes of processing

We process personal data to:

  • Manage registration and use of the Platform
  • Facilitate the relationship between Coaches and Clients
  • Manage bookings, sessions and packages
  • Enable payments via Stripe Connect Express
  • Record simple electronic acceptances of Platform legal documents and, where applicable, Coach contractual documents, together with related evidence
  • Comply with legal obligations
  • Respond to enquiries or requests
  • Prevent fraud
  • Ensure platform security
  • Provide maintenance and technical support

4. Legal basis for processing

The legal bases are:

  • Performance of a contract (use of the Platform)
  • User consent, where applicable
  • Compliance with legal obligations
  • Legitimate interest for:
    • fraud prevention;
    • platform security;
    • incident resolution;
    • technical maintenance;
    • retention of simple electronic acceptance evidence where necessary for service integrity and defence against claims.

Regarding Coach contractual documents and Client acceptances of those documents, the Coach normally acts as controller of that professional-relationship data, and Entrivo as processor under the Data Processing Agreement, without prejudice to processing that Entrivo carries out as an independent controller in relation to the user account and operation of the Platform.

5. Payments and Stripe Connect

Entrivo uses Stripe Connect Express as an external payment service provider.

By making a payment or registering as a Coach, the user agrees that:

  • Their personal and payment data will be processed by Stripe in accordance with its Privacy Policy
  • Stripe acts as an independent controller of such data
  • Entrivo does not have access to full payment data

More information in the Stripe Privacy Policy.

6. Recipients of data

Data may be processed by technology providers necessary for the provision of the service, including hosting, authentication, storage, email, push notifications, analytics and payment processing services.

Among others, Entrivo may rely on providers such as Supabase, Vercel, Stripe, Resend, Firebase and analytics or monitoring tools when enabled.

Data may also be disclosed to public authorities where required by law.

No data is transferred for commercial purposes.

7. International transfers

Certain technology providers used by Entrivo may carry out international data transfers, applying the safeguards required under the GDPR, including adequacy decisions, standard contractual clauses or adherence to the EU-U.S. Data Privacy Framework where applicable.

8. Data retention

Data will be retained:

  • While a contractual relationship exists
  • As long as necessary to comply with legal obligations
  • Until the user requests erasure, where applicable

Certain information may be retained in blocked or anonymised form where necessary to comply with legal obligations or defend against potential claims.

9. User rights

The user may exercise the rights of:

  • Access
  • Rectification
  • Erasure
  • Objection
  • Restriction
  • Data portability

By sending a request to privacidad@entrivo.es.

Entrivo may request additional information reasonably necessary to verify the identity of the applicant where there are reasonable doubts about their identity.

You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

10. Security

Entrivo applies appropriate technical and organisational measures to ensure the security and confidentiality of personal data.

Document acceptance is simple electronic acceptance with evidence logging. Entrivo does not act as a qualified trust service provider and does not offer advanced or qualified electronic signatures under Regulation (EU) No 910/2014 (eIDAS).

11. Changes to this policy

  • Entrivo reserves the right to modify this Privacy Policy.
  • Changes will be published on the Platform.

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