TERMS AND CONDITIONS OF USE

Entrivo

Version: 2026-07-23 · Effective date: 23 July 2026

1. Identification of the owner

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the Entrivo platform is owned by:

  • Owner: Jonatan Tejedera Neri
  • Tax ID (NIF): 45787738M
  • Trading name: Entrivo
  • Professional address: Sant Climent de Llobregat, Barcelona, Spain
  • Email: info@entrivo.es

Hereafter, "Entrivo", "the Platform" or "the Owner".

2. Purpose of the service

Entrivo is management and communication software for sports professionals and their clients, designed to facilitate the relationship between coaches, personal trainers, sports centres and other fitness professionals (the Coaches) and end users or clients (the Clients).

Entrivo does not provide training, health or medical advisory services, but offers digital tools for:

  • Client management
  • Booking and session management
  • Sale and control of packages or bundles
  • Communications and notifications
  • Payment management
  • User and staff administration
  • Payment processing through third parties
  • Statistics and tracking
  • Facilitating simple electronic acceptance of Platform legal documents and, where configured by the Coach, contractual documents for the Coach–Client relationship, with evidence logging

3. Registration and user accounts

3.1 Requirements

Use of the Platform is restricted to persons aged 18 or over.

3.2 Account types

  • Coach account: for professionals who offer training services.
  • Client account: for users who purchase services offered by Coaches.

Each user is responsible for:

  • The accuracy of the data provided.
  • Keeping their credentials confidential.
  • All activity carried out from their account.

4. Nature of the relationship

  • Entrivo is not a contractual party to the relationship between Coach and Client.
  • The service agreement is entered into directly between Coach and Client.
  • Entrivo does not control, supervise or guarantee the quality, legality or suitability of services offered by Coaches.
  • Each Coach acts as an independent provider, under their sole professional, tax and legal responsibility.

5. Payments, Stripe and billing

5.1 Payment processing

  • Payments may be processed through external providers specialising in payment processing, such as Stripe Connect Express.
  • Where this model is used, amounts paid by the Client may be transferred directly to the Coach in accordance with the payment provider's terms.

5.2 Economic terms

The economic terms applicable to use of the Platform and, where relevant, any associated fees or commissions shall be those published on the Platform or in the corresponding contractual documentation.

5.3 Coach subscription

Use of Entrivo by the Coach is subject to a monthly subscription, which grants access to the Platform's features.

This subscription:

  • Is not dependent on sales volume.
  • Does not replace or modify Stripe fees.
  • Does not guarantee financial results.

6. Packages, sessions and expiry

  • Coaches may offer packages or session bundles.
  • Packages may:
    • Expire by date
    • Expire by use
  • The terms of use, transfer, suspension, expiry or reactivation of packages shall be determined by the Coach and by the features enabled by the Platform at any given time.

7. Cancellations and refunds

  • Except where expressly stated otherwise for certain services marketed directly by Entrivo, cancellations and refunds relating to services provided by Coaches shall be handled directly between Coach and Client.
  • Any request for refund, cancellation or modification must be made directly with the Coach.
  • Entrivo assumes no responsibility for financial disputes between Coach and Client.

8. Health, training and disclaimer

The Client expressly acknowledges and agrees that:

  • The Platform does not provide medical or healthcare services.
  • Physical training involves inherent risks.
  • It is the Client's responsibility to ensure they are in adequate physical condition for physical activity.

Entrivo shall not be liable, except as provided by law, for damage arising from services provided directly by Coaches, including by way of example:

  • Physical injury
  • Health problems
  • Recommendations made by Coaches
  • Inappropriate use of the services contracted

9. Misuse and account suspension

Entrivo reserves the right to:

  • Suspend or close accounts that breach these Terms.
  • Remove unlawful, offensive or fraudulent content.
  • Block access in the event of abusive or unlawful use.

Entrivo may take these measures on a temporary or permanent basis and without entitlement to compensation where there is serious or repeated breach.

10. Intellectual property

  • All elements of the Platform (software, design, text, logos, trademarks, etc.) are the property of Entrivo or its licensors.
  • Reproduction, distribution or exploitation without express authorization is prohibited.

11. Data protection

The processing of personal data is governed by the Privacy Policy, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish law.

12. Contractual documents and electronic acceptance

Entrivo may require acceptance of Platform legal documents (for example, these Terms or the Privacy Policy). In addition, a Coach may configure and version their own documents associated with their relationship with Clients (for example, an enrolment contract, consents or other operational documents) and request acceptance during onboarding or when a new mandatory version is published.

Acceptance on Entrivo is simple electronic acceptance: the user reviews the document, expressly accepts it and, if required by the Coach, may provide a handwritten signature captured in the interface. Entrivo logs technical evidence of the acceptance (including, among other items, user, document and version identifiers, timestamp, application used and available technical metadata, as well as a hash of the accepted document content).

  • Entrivo acts as a technological tool for facilitation and evidence logging; it is not a party to the Coach–Client contract and does not draft or guarantee the content of Coach documents.
  • The Coach is responsible for the content, lawfulness, suitability and use of the documents they publish, and for informing their Clients where required.
  • Entrivo does not act as a qualified trust service provider and does not offer advanced or qualified electronic signatures within the meaning of Regulation (EU) No 910/2014 (eIDAS). The described functionality is not equivalent to a qualified electronic signature service or to a general-purpose signing platform (for example, DocuSign or equivalents).
  • Unless a new version is required, acceptance of Coach documents is not automatically repeated on each package or subscription purchase.

13. Modifications to the terms

  • Entrivo reserves the right to modify these Terms at any time.
  • Modifications will be published on the Platform and will take effect upon publication.
  • Where modifications materially affect users' rights or obligations, Entrivo may require express re-acceptance to continue using the Platform.

14. Governing law and jurisdiction

  • These Terms are governed by Spanish law.
  • For any dispute, the parties submit to the courts and tribunals of the consumer's place of residence where consumer protection law applies; in all other cases, to the courts and tribunals of Spain.

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