TERMS AND CONDITIONS OF USE

Entrivo

Last updated: February 2026

1. Identification of the owner

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the Entrivo platform is owned by:

  • Owner: Self-employed
  • Trading name: Entrivo
  • Country of establishment: Spain
  • Contact email: info@entrivo.es

Hereafter, "Entrivo", "the Platform" or "the Owner".

2. Purpose of the service

Entrivo is a technology platform that acts as a marketplace/intermediary, connecting coaches, personal trainers, sports centres and other fitness professionals (the Coaches) with end users or clients (the Clients).

Entrivo does not provide training, health or medical advisory services, but offers digital tools for:

  • Client management
  • Booking and session management
  • Sale and control of packages or bundles
  • Payment processing through third parties
  • Statistics and tracking

3. Registration and user accounts

3.1 Requirements

Use of the Platform is restricted to persons aged 18 or over.

3.2 Account types

  • Coach account: for professionals who offer training services.
  • Client account: for users who purchase services offered by Coaches.

Each user is responsible for:

  • The accuracy of the data provided.
  • Keeping their credentials confidential.
  • All activity carried out from their account.

4. Nature of the relationship

  • Entrivo is not a contractual party to the relationship between Coach and Client.
  • The service agreement is entered into directly between Coach and Client.
  • Entrivo does not control, supervise or guarantee the quality, legality or suitability of services offered by Coaches.
  • Each Coach acts as an independent provider, under their sole professional, tax and legal responsibility.

5. Payments, Stripe and billing

5.1 Payment processing

  • Payments made by Clients are processed through Stripe Connect Express, an external payment platform.
  • Amounts paid by the Client are transferred directly to the Coach.
  • Entrivo does not receive or hold funds from transactions between Coach and Client.

5.2 Fees

  • Entrivo does not charge transaction fees.
  • The Coach bears solely the fees applied by Stripe under its current terms.

5.3 Coach subscription

Use of Entrivo by the Coach is subject to a monthly subscription, which grants access to the Platform's features.

This subscription:

  • Is not dependent on sales volume.
  • Does not replace or modify Stripe fees.
  • Does not guarantee financial results.

6. Packages, sessions and expiry

  • Coaches may offer packages or session bundles.
  • Packages may:
    • Expire by date
    • Expire by use
  • Transfer of packages between clients is not permitted.
  • Pausing or freezing packages is not permitted, unless the Coach explicitly allows it outside the Platform.
  • The specific conditions of each package are the sole responsibility of the Coach.

7. Cancellations and refunds

  • Entrivo does not handle cancellations or refunds.
  • Any request for refund, cancellation or modification must be made directly with the Coach.
  • Entrivo assumes no responsibility for financial disputes between Coach and Client.

8. Health, training and disclaimer

The Client expressly acknowledges and agrees that:

  • The Platform does not provide medical or healthcare services.
  • Physical training involves inherent risks.
  • It is the Client's responsibility to ensure they are in adequate physical condition for physical activity.

Entrivo is expressly exempt from any liability arising from:

  • Physical injury
  • Health problems
  • Recommendations made by Coaches
  • Inappropriate use of the services contracted

9. Misuse and account suspension

Entrivo reserves the right to:

  • Suspend or close accounts that breach these Terms.
  • Remove unlawful, offensive or fraudulent content.
  • Block access in the event of abusive or unlawful use.

10. Intellectual property

  • All elements of the Platform (software, design, text, logos, trademarks, etc.) are the property of Entrivo or its licensors.
  • Reproduction, distribution or exploitation without express authorization is prohibited.

11. Data protection

The processing of personal data is governed by the Privacy Policy, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish law.

12. Modifications to the terms

  • Entrivo reserves the right to modify these Terms at any time.
  • Modifications will be published on the Platform and will take effect upon publication.

13. Governing law and jurisdiction

  • These Terms are governed by Spanish law.
  • For any dispute, the parties submit to the courts and tribunals of Spain, unless consumer law provides otherwise.

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